About Choose and Book – Frequently Asked Questions

How secure is the new service?

For Choose and Book to work, your personal details – such as name, address, date of birth and a note about you, and why you have been referred – will be held on computer and sent to your chosen hospital or local service. (Many GP practices already store your patient information on computer). Booking information will be held and sent securely; it will only be seen by those involved in booking your appointment and caring for you at the place where you are booked.

Whether it is on paper or computer, everyone working in the NHS has a legal duty to keep information about you confidential.

How do I amend my appointment?

When your appointment is booked, the hospital or local service will send you a confirmation letter. To change the appointment you will need to call the hospital or local service.

Can someone else book my appointment for me?

Yes, you will need to be with them when they make the telephone call and they will need to have your Appointment Request form. You will also need to tell them your password and be on hand to answer any queries that the hospital or local service may have.

Is there help available for my travel arrangements to get to hospital?

If your GP or the person that has referred you feels that you are not physically able to get to hospital, they can help arrange the transport to get you there. Most patients will have to consider how to arrange their own transport. There is very useful information at www.a2binfo.net.

What are the next steps for Choose and Book?

As hospital computer systems are upgraded around the country, it will in the future be possible to book hospital appointments at GP practices on the internet, and by calling the Choose and Book Appointments Line.

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